Trouble Shooting
My Payout is Delayed
Payouts are typically processed at check-in. If your payout is delayed, here's what might be happening and how to resolve it.
Common Delay Reasons
Payout delays can occur for several reasons:
- Account verification pending — bank or tax details haven't been verified yet
- Bank holiday or weekend — ACH transfers only process on business days
- Incorrect banking details — the routing or account number may be wrong
- First payout hold — initial payouts may be held for security review
- Dispute or chargeback — the booking is under review
How to Track Your Payout
Monitor your payout status:
- Go to Wallet → Payouts to see the status of all pending and completed payouts
- Verify your banking details are correct in Wallet → Bank Account
- Check your email for any verification requests from Stripe or Livily
- Contact support if a payout is more than 5 business days overdue