Trouble Shooting
Incorrect Booking Price
Pricing discrepancies can happen when extra fees, markups, or rate plans don't sync correctly between your PMS and Livily. This guide walks you through identifying and fixing incorrect booking prices.
Common Causes of Incorrect Prices
If a guest sees a different total than expected, check these common causes:
- Extra fees not syncing from your PMS — verify fees in My Listing → Edit → Pricing
- Markup set incorrectly — Livily allows up to 10% markup which covers the host fee
- Rate plan mismatch — the wrong nightly rate or minimum stay may be applied
- Tax calculation differences — PMS tax rates may not match Livily's settings
How to Fix It
Follow these steps to identify and resolve the pricing issue:
- Compare the nightly rate in your PMS to what's shown on Livily
- Review all synced extra fees and manually add any that are missing
- Check your markup percentage in Livily settings
- Contact support if the discrepancy is greater than 30% with screenshots from both platforms