Trouble Shooting
Failed Bookings
A failed booking can be frustrating for both guests and hosts. Learn the most common reasons bookings fail and how to prevent them.
Why Bookings Fail
Bookings typically fail for one of these reasons:
- PMS sync delay — the calendar or rate hasn't updated yet
- Double booking — the property was booked on another channel before the Livily reservation completed
- Rate plan not mapped — no valid rate exists for the selected dates
- Payment declined — the guest's card was declined or flagged
- Minimum stay not met — the selected dates don't meet the property's minimum night requirement
What to Do
If a booking fails:
- Check your PMS to confirm availability and rates for the dates
- Verify your rate plans are correctly mapped in Livily
- Ask the guest to try again with a different payment method
- Contact Livily support if the issue persists with the reservation ID