Trouble Shooting
Find solutions to common issues including pricing errors, failed bookings, payout delays, listing visibility, and booking performance.
Incorrect Booking Price
Resolve pricing discrepancies between your PMS and Livily. Learn how to verify fee syncing, check markup settings, and ensure your listed rates match what guests see at checkout.
Failed Bookings
Understand why a booking may fail and how to fix it. Common causes include PMS sync delays, rate plan mismatches, calendar conflicts, and payment processing issues.
My Payout is Delayed
Learn why a payout might be delayed and what steps to take. Covers pending verification, bank holidays, incorrect banking details, and how to track your payout status.
Listing Not Showing on the Site
Troubleshoot why a property isn't visible to guests. Check PMS sync status, listing completeness, rate plan mapping, and account verification requirements.
I'm not receiving bookings
Diagnose low or zero booking volume. Review listing quality, pricing competitiveness, search visibility, corporate discount settings, and seasonal demand factors.