Trust, Safety & Legal
Reporting an issue
If you experience an issue involving a reservation, property, guest, or host, please report it through the Livily platform as soon as possible.
For Guests
Examples of reportable issues include:
- Check-in problems
- Property condition concerns
- Safety issues
- Listing inaccuracies
- Communication issues
For Hosts
Examples of reportable issues include:
- Property damage
- Rule violations
- Unauthorized occupants
- Noise complaints
- Payment concerns
How to Report
- Open the reservation details page
- Select Report an Issue
- Provide a description of the issue
- Upload supporting photos or documentation
- Submit for review
For active reservations involving urgent safety concerns, contact Livily Support immediately. To help us resolve issues quickly, please provide as much documentation as possible, including photos, videos, timestamps, and communication records.