Guest refund policy
Refund eligibility is determined by the cancellation policy selected by the host at the time of booking.
Before Booking
Guests should carefully review:
- Cancellation terms
- House rules
- Property amenities
- Check-in requirements
- Listing descriptions
Cancellation Refunds
If a guest cancels a reservation, any refund will be processed according to the property's cancellation policy and applicable Livily platform terms.
Travel-related issues such as flight delays, weather events, personal emergencies, or changes in plans may not qualify for additional refunds unless specifically covered by the reservation terms.
Property Issues During a Stay
If a guest encounters a material issue with a reservation, they should notify the host and Livily as soon as possible.
- Inability to access the property
- Significant cleanliness concerns
- Safety-related issues
- Material inaccuracies in the listing
Livily will work with both parties to review the situation and facilitate a resolution.
Rebooking Assistance
If a property becomes unavailable prior to check-in due to circumstances outside the guest's control, Livily may assist in locating comparable accommodations based on availability and booking terms.