Disputes and chargebacks
If you believe a charge was made in error, Livily recommends contacting our billing team before initiating a chargeback through your bank or card provider. Many billing issues can be resolved quickly through our support process.
Common Billing Disputes
Examples include:
- Duplicate charges
- Incorrect amounts
- Reservation modifications
- Cancellation refunds
- Unauthorized bookings
- Billing discrepancies
How to Submit a Dispute
Please provide:
- Reservation ID
- Guest name
- Company name (if applicable)
- Date of charge
- Description of the issue
- Supporting documentation
Submit disputes to: billing@livily.com
Review Process
Our team will review the reservation, payment records, and communications related to the booking. Most disputes are reviewed within 5–10 business days.
Chargebacks
If a chargeback is initiated through your financial institution, Livily may provide supporting reservation documentation to the card network or bank as part of the investigation process. Chargebacks submitted without first contacting Livily may result in delays while the dispute is reviewed.
Need Help?
For billing questions, invoice requests, or payment concerns, contact the Livily Billing Team for assistance.