General Terms and Conditions

The Services offered by Livily LLC (as defined below) can only be used by registered Users, such as Guests (alternately, "Members") and Property Suppliers (alternately, "Operator", "Host", You”, “Your", "Property Owner", "Property Manager") who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose.  It is impossible to use Livily ’s Services, whether as a Guest or Property Supplier, without accepting these terms and conditions.  The User undertakes to fulfill the obligations contained within these terms and conditions and any other agreements they may enter with Livily. The agreement between the User and Livily comes into force as soon as any User affirmatively accepts them, such as by clicking “Agree & Login” in connection with having the opportunity to read, and accept, these General Terms and Conditions before using any Service offered by Livily.

User should save and/or print a copy of these terms and conditions for future reference when making a Booking.

Article 1. Definitions and Scope

1.1. Definitions

The following definitions have the same meaning, whether they are singular or plural.

‘Affiliate’means' any company, corporation, partnership, limited partnership, limited liability company, trust, or other entity that is a parent or subsidiary of Livily, or any company, limited liability company, corporation, or other entity with any owner in common with Livily.

‘Cleaning Fee’ means a fee that the Property Supplier shall collect from a Guests, in addition to accommodation fare which the Property Supplier shall set from time to time in its sole and absolute discretion.

‘Property Supplier’ means any individual or entity that owns, controls, or manages a Booking property or related service offered through Livily online marketplace. This includes, without limitation, Operators, Hosts, Property Owners, Property Managers or Real Estate Agents, or other service providers.

‘Force Majeure Event’ means an unforeseeable act or event beyond that Party’s reasonable control, such as war, work stoppage, general strike, fire, natural disaster, air carrier interruption, government action, riot, or other act of god; provided, however, that a Force Majeure Event does not include economic hardship, changes in market conditions, bankruptcy or receivership, litigation, or insufficiency of funds.

'Corporate Leasing Team' means a team provided by Livily that works directly with our corporate Booking companies to accommodate the lease signing process and payments.

‘Livily LLC.' means ("We", "Us", "Livily"),

‘Partner Network’ means any affiliate website, distribution or listing service, Travel Management System (TMS), corporate travel platform, or other channel used by Livily to market, advertise, display, list, or make the Property available for Booking.

‘General Terms and Conditions’ means these general terms and conditions for Booking and use, as amended from time to time.

‘Guest’ means a Guest, who creates, books and pays for any property listed on our site, whether through the Website or any Partner Network (including Livily ’s Affiliates), the named or identified beneficiary or individual holding such a Booking, and the invitee of any individual who creates or pays for any Booking who the individual creating or paying for the Booking intends to allow to use the Property or otherwise receive a benefit of the Booking.

‘Images’ means images of the Property that You own or have the full right to license to Livily for its use, including on the Website and Partner Networks, under these General Terms and Conditions.

‘Listing’ means an online description of the Property that advertises, markets, promotes, or otherwise communicates the availability of the Property for Booking by a Guest, and which shall be created by Livily on its own or using information You provide (including Images and promotional writing or materials You previously created in connection with the Property), to be distributed on the Website and through any of the Partner Networks.

‘Property’ means the piece or pieces of real property located at the address You, as a Property Supplier, identify to Livily , and such addresses shall be deemed part of this Agreement and subject to its terms and conditions as if that information was fully set forth herein, and which You agree to update from time to time to include proposed additional pieces of real property for inclusion within this Agreement.

‘Accommodation Fare’ means the daily accommodation fare amount a Guest shall pay, or is payable by the Guest, concerning the Property, not including Taxes, fees, charges, or any other costs imposed on Guests by the Property Supplier.

“Subtotal” refers to the total booking amount before the addition of any applicable taxes or government-imposed fees. The Subtotal includes the nightly rate, cleaning fees, and any additional charges set by the Host or Property Supplier but excludes taxes

‘Booking’ refers to any Booking by a Guest for a Property via the Livily platform or Partner Network, arranged by Livily, regardless of whether it is linked to a formal Listing.

‘Host Fee’ means a fee charged to property suppliers from any Booking you receive from our services. This fee is 15% calculated on the subtotal but excluding Guest Service Fee. Host Fee is automatically deducted from your payout.

‘Guest Service Fee’ We charge the Guest a Service Fee between 5% and 10% calculated on the Booking subtotal, the length of the booking, and characteristics of the listing. In general, the service fee is lower when the gross booking value higher. 

‘Rules and Restrictions’ means the terms and conditions applicable to the Property Supplier that provides properties available for Booking through Livily and the Website.  Not all Property suppliers will have separate Rules and Restrictions.

'Rider Agreement' or 'Rider' means any supplemental written agreement, addendum, or program-specific document entered into between a Property Supplier that provides additional or modified terms for specific properties. Each Rider Agreement is deemed incorporated into and governed by these General Terms and Conditions, and applies solely to the extent it modifies or supplements these Terms.

‘Service,’ except where otherwise defined, means a service offered on the Website, whether the Booking of property for use or the offering of property for use by third parties through Booking made through Livily ’s Website.

‘Service Fees’ mean, collectively, Guest Service Fees, Property Supplier Fees, and any other fees Livily may charge and collect from time to time in the future.

‘Technology’ means livily.com and the Livily app includes but is not limited to property listings and payment processing systems.

‘Website’ means the www.livily.com website.

‘Lodging Taxes’ means any occupancy, lodging, sales, value-added, tourist, or similar taxes imposed by governmental authorities on the Booking of the Property.

“Taxes” means any lodging, occupancy, transient, hotel, sales, use, excise, value-added, tourist, or similar taxes, fees, assessments, or surcharges imposed by a governmental authority on paid accommodations. Lodging Taxes are a subset of Taxes specific to accommodations and related occupancy. Subtotal means the total Booking amount before Taxes or government-imposed fees and excludes any pass-through Taxes.

1.2. Scope

The Livily Platform is an online marketplace that enables registered Users (“Members”) and certain third parties who offer services (Members and third parties who offer services are “Property Suppliers” and the services they offer are “Property Supplier Services”) to publish such Property Supplier Services on the Livily Platform (“Listings”) and to communicate and transact directly with Members that are seeking to book such Property Supplier Services (Members using Property Supplier Services are “Guests”). Property Supplier Services may include the offering of long-term or short-term Booking for properties herein referred to as (“Booking“).

If you choose to use the Livily Platform as a Guest or Property Supplier (as defined above), your relationship with Livily is limited to being an independent, third-party contractor, and not an employee, agent, joint venture or partner of Livily for any reason, and you act exclusively on your own behalf and for your own benefit, and not on behalf, or for the benefit, of Livily . Livily does not, and shall not be deemed to, direct or control you generally or in your performance under these Terms specifically, including in connection with your provision of the Property Supplier Services. You acknowledge and agree that you have complete discretion whether to list Property Supplier Services or otherwise engage in other business or employment activities.

These General Terms and Conditions apply to offering and providing of the Services by Livily whether used by Guests or Property Suppliers. Livily operates a Website that acts as an interface between the Guest and the various Property Suppliers offering the Services, including Livily. These General Terms and Conditions are subject to the Property Suppliers’ Rules and Restrictions which are made available to the and which the Guest also accepts at the moment that a Booking is placed. The Guest’s responsible for familiarizing himself/herself with the Property Suppliers’ Rules and Restrictions and any third-party Booking service Property Supplier’s terms and conditions. The General Terms and Conditions can be changed by Livily at any time without prior notice, although such changes will not apply to Subtotal that have already been accepted by Livily on behalf of the Property Supplier(s) concerned, and the Guest and Property Supplier shall be required to accept any changes to the General Terms of Conditions to continue their relationships and conduct further business with Livily . It is therefore essential that Guest and Property Suppliers read, save and/or print a copy of the General Terms and Conditions at the time the Booking is placed, in order to be aware of the provisions in force.

1.3. Supplemental or Rider Agreements


From time to time, Livily and a Property Supplier may enter into separate written agreements, addenda, or riders (each a “Rider Agreement”) governing specific properties, programs, or incentives, including but not limited to guaranteed income, minimum booking nights, or other special arrangements. Each Rider Agreement shall be deemed an integral part of these General Terms and Conditions and shall govern solely to the extent of any conflict or inconsistency with these General Terms and Conditions. In the event of a conflict, the Rider Agreement shall prevail, but all other provisions of these General Terms and Conditions shall remain in full force and effect.

Article 2. Booking via the Website

2.1. Guests

The Website helps Guests find and book corporate travel properties, the Guest must be at least 18 years old, be legally authorized to enter into contractual obligations, have the requisite consent or authority to act for or on behalf of any persons included in a Booking and must use the Website in accordance with these General Terms and Conditions and the Website Terms of Use. The Guest is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her username and password. The Guest guarantees that the information entered by him/her on the Website in relation to him/her is accurate. Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be a reason for refusing the Guest access to the Services offered by Livily and the Property Suppliers or to the other functionalities of the Website.

2.2 Confirming

Confirmation of booking is made by a Guest, which includes the essential elements such as the description of the Service(s) reserved and the price, which will be sent to the Guest’s e-mail. If the Guest does not receive a confirmation e-mail within 24 hours of placing a new Booking, the Guest should contact Livily at Get Help. It is expressly agreed that the data stored in the information systems of Livily and/or its Property Suppliers shall constitute proof with respect to the Booking made by the Guest. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.3 Cancellation by Guest

Any booking may be canceled by requesting to cancel on Livily booking page. All such requests will be dealt with by the Property Suppliers concerned. The Guest does have an automatic right of cancellation for free based on the cancellation and booking policy in section 2.5 below. Please refer to the Rules and Restrictions of which the Guest is notified in the Booking process for more details.  The Property Supplier reserves the right to cancel Your Booking if full payment is not received in a timely fashion or if the method of payment You provide is canceled, reversed, revoked, or charged back.

2.4 Change of Booking

If after making the Booking the Guest wants to change the move-in dates of the Booking and/or the property selected, the Guest should first message the Property Supplier, fees may be imposed by the applicable Property Supplier in the event of a change to a Booking – please refer to the Rules and Restrictions of which the Guest is notified in the Booking process for more details.

2.5. Cancellation and Payment Policy

Flexible:

  • 100% refundable if you cancel your booking more than 3 days before the check-in date, no refund will be granted if you cancel within 3 days before your check-in. 
  • Payment Policy: 100% is due on the booking date. 

Relaxed:

  • 100% refundable if you cancel your booking more than 7 days before the check-in date, no refund will be granted if you cancel within 7 days before your check-in. 
  • Payment Policy: 100% is due on the booking date. 

Moderate:

  • 100% refund if you cancel your booking at least 14 days before your check-in date. No refund will be given if you cancel within 14 days of your check-in. 
  • Payment Policy: 50% is due on the booking date; the final balance is due 14  days before arrival. 

Firm:

  • 100% refund if you cancel your booking at least 30 days before your check-in date. No refund will be given if you cancel within 30 days of your check-in. 
  • Payment Policy: 50% is due on the booking date; the final balance is due 30 days before arrival. 

Strict:

  • 100% refund if you cancel your booking at least 60 days before your check-in date. No refund will be given if you cancel within 60 days of your check-in. 
  • Payment Policy: 50% is due on the booking date; the final balance is due 60 days before arrival. 

Long-term (over 29 days):

  • 100% refund if you cancel your booking at least 30 days before your check-in date. No refund of the first month payment will be given if you cancel within 30 days of your check-in.
  • Payment Policy: The first month’s payment is due on confirmation, thereafter, payments are due every 30 days. 

2.6 House Rules

The Property Supplier can set custom house rules for each property that the Guest accepts when they book the home. You must read and understand the house rules before booking on Livily. The house rules must abide by state and federal fair housing laws and must be non-discriminatory.

Article 3. Specific Services to Guest

Livily operates the Website, which acts as an interface between the Guest and the Property Suppliers concerning offering and supplying all Services. This Article aims to provide details of the terms and conditions of use of the Services provided by the Property Suppliers for the Guest’s information. These details are not exhaustive and do not replace the Property Suppliers’ Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions or any third-party Booking service Property Supplier’s terms and conditions, the Rules and Restrictions or the third-party Booking service Property Supplier’s terms and conditions will prevail. The Rules and Restrictions of Property Suppliers are made available before making a Booking. Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Livily .

3.1. Services

The Services are subject to the Rules and Restrictions of the Property Suppliers offering the accommodation, which will be made available before Booking. The Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the Property Suppliers.

Subject to the following Sections within these General Terms and Conditions, all Booking made by a Guest on the Website shall result in the Guest being charged for the full payment upon the time of Booking.  Please refer to the details shown during the Booking process to confirm how and when payment will be made. Prices shown on the Website do not include any fees charged by the Property Supplier or charges for optional supplements, including minibar snacks or telephone calls.

If a Guest does not show up for the first night of the Booking and plans to move in for subsequent nights in the Booking, the Guest must confirm the Booking changes with Livily no later than the original move-in date to prevent cancellation of the whole Booking. If the Guest does not confirm the Booking changes with Livily, the whole Booking may be canceled in Livily ’s sole and absolute discretion with no refund to the Guest.

Any Guest who does not cancel or change their Booking before the cancellation policy period applicable to the Property Supplier, which varies among Property Suppliers (usually 24 to 72 hours), before the date of arrival will be subject to the charges shown in the Rules and Restrictions for the Property Supplier.  Guest should note that some Property Suppliers do not permit changes to or cancellations of Booking after they are made, and these restrictions are shown in the Rules and Restrictions for the Booking.

3.2.1.  Use of Reserved Properties

You can coordinate with the Property Supplier to schedule a suitable move-in time. In general, properties are available to move in at or around 15:00 local time and usually are vacated by 11:00 local time. Please note that Property Suppliers may have different move-in times posted on the listing.

3.2.2.  Taxes

The local authorities in certain states, counties, cities, and other municipalities may impose additional taxes (tourist tax, etc), which generally must be paid locally. The Guest is exclusively responsible for paying such additional taxes. The amount of taxes can change between stay dates. If taxes have increased as of the beginning date of Your Booking, You will be liable to pay taxes at the new higher rate.

3.3.  Destination Services

Property Suppliers may offer services where their property is located separately or as part of a package offered through Livily. These Services are subject to the Rules and Restrictions of the Property Suppliers offering the local activities and are not usually transferable nor eligible for refunds or changes (unless canceled by the Property Supplier).

3.4.  Activities

It is possible that, occasionally, Services offered by the Property Suppliers that are shown in the description on the Website are canceled for reasons such as weather conditions or other reasons beyond the reasonable control of the Property Supplier, out-of-season stays, or if the required number of participants for the activity is not achieved. Guests are referred to the applicable Property Supplier’s House Rules and Restrictions about refunds in such circumstances.

3.5.  Guest / Guest Payments

The Service allows Guests to pay online and Booking applications for their properties, potential Guests to submit Booking applications, and Guests to make online payments and, at the request of Property Suppliers, order and share credit reports and background check reports with Property Suppliers. If we ever change our fees or introduce new features that have additional fees, we’ll let you know first via email or the site. You can cancel the service anytime if you don’t want to pay the new fees. We don’t offer refunds for fees you’ve already paid.

This may be updated from time to time. To avoid doubt, if any payment you initiate using the Service is not successfully completed, the payee reserves the right to seek payment from you via or outside the Service. Any authorization you provide to make repeating automatic payments using the Service will remain in effect until canceled.

3.5.1 Security Deposits (Host-Collected). If a Listing displays a Security Deposit, it is shown for disclosure only. Livily does not collect, hold, transmit, or refund Security Deposits. Hosts must collect and refund any Security Deposit directly (e.g., via the Host’s PMS, payment terminal, or invoicing). Failure by a Guest to timely provide a Security Deposit in the form and timing the Host specifies may permit the Host to cancel under the Listing’s Rules and Restrictions. Disputes about a Security Deposit are between Host and Guest; Livily may facilitate messaging but is not a party and has no custody of any Security Deposit funds.

3.5.2.  Prices

The price on the Website specifies the Services included in the price for each Booking. Prices are shown in US Dollars. Unless expressly stated otherwise, prices do not include insurance, airline services, ground transportation, visa and vaccination charges or any personal expenses (laundry, food, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of Booking. If Livily and/or Property Supplier becomes aware of or is notified of any fraud or illegal activity associated with the payment for the Booking, the Booking will be cancelled and the Guest shall be liable for all the expenses arising from such cancellation, in addition to the full value of the Booking, without prejudice to any action that might be taken against him/her by Livily or Property Supplier.

3.5.3.  Cancellation and Change by the Guest

Requests by the Guest for canceling or changing a Booking must be submitted online, such requests will be dealt with on behalf of the Property Suppliers concerned.

3.5.4.  Effects of Cancellation

Please note that Booking are subject to the Rules and Restrictions of the Property Supplier and separate cancellation charges imposed by the Property Supplier may apply.

3.5.5.  Change of Booking

If after making the Booking on the Website a Guest wants to change the Booking concerning the date of the property reserved, the Guest can request to cancel booking in the guest portal. A fee may be imposed by the applicable Property Suppliers or Livily in the event of a change to a Booking – please refer to the Rules and Restrictions notified in the Booking process for more details.

3.5.6.  Replacement of Participant

A registered participant in a Booking can be replaced by a third party if Livily is informed of this at least 15 days before the start of the Booking. However, Livily can object to the change of participant if the participant does not comply with the Property Supplier’s Rules and Restrictions, or if their participation is in conflict with legal regulations. If a replacement participant enters into the contract on Guest’s behalf, then the Guest, together with that replacement person, are jointly and severally responsible for the cost of the trip and any additional costs (including any administration fees charged by Livily or Property Supplier arising from such a change) arising from the inclusion of the third party and including any cost to Livily or Property Supplier for making the change.

3.5.7.  Cancellation by Hosts

Although cancellations by Property Suppliers are rare, they can disrupt guest plans and impact trust in Livily. If a Property Supplier cancels a confirmed Booking or is responsible for a cancellation under this policy, Livily may impose fees and other consequences. These measures help account for the inconvenience to guests and maintain confidence in our platform. If a Property Supplier cancels a confirmed Booking or is responsible for a cancellation under this policy, a minimum cancellation fee of $250 USD will apply or 25% of the Booking amount which ever is greater. Cancellation fees are deducted from future payouts.

3.5.8.  Fee Waivers

Fees may be waived for major disruptive events or valid reasons beyond the property supplier’s control. Documentation may be required, and Livily will determine eligibility based on the provided evidence.

3.5.9.  General

Livily will inform Guest immediately of changes or differences to their Booking. Changes or differences to the Booking that become necessary after the Booking is concluded and Guest has completed their stay at the property reserved through Livily, and are not brought about by Livily in bad faith, are permitted insofar as the changes or differences are not significant and they do not affect the overall duration of the Booking. The same rights apply to the altered Booking as applied in respect of the original Booking.

3.5.10.  Price Changes

If the time between Booking and the date the Booking begins is greater than 30 days, Livily retains the right to change the prices agreed at the time of Guest making the Booking to reflect increases in price for the property reserved based on factors such as availability and demand. Livily will absorb – and Guest will not be charged for – any increase of up to 2% of the price of the total Booking value, excluding any amendment charges. Guest will be charged for the amount over and above this. If this means the Guest has to pay an increase of more than 10% of the price of the Booking, the Guest will have the option of accepting an alternative Booking if Livily is able to offer one or canceling and the Guest receiving a full refund of monies paid to Livily . There will be no price changes within 30 days of the date of the Booking’ commencement.

3.5.11.  Property Supplier Rules and Restrictions

Livily works with independent Property Suppliers who list properties available for Booking through the Livily platform. While Livily facilitates Booking, it does not own or control these Property Suppliers. All Services are subject to the applicable Rules and Restrictions of the Property Supplier, which are made available prior to confirming a Booking. By using Livily’s Services, you acknowledge and agree that Livily, acting as a booking platform. Property Suppliers agree to indemnify and hold Livily harmless against any claims, liabilities, or disputes arising from lease agreements executed within this scope of authorization. Property Suppliers further agree to indemnify and hold Livily harmless from any liability, penalties, or interest resulting from the Property Supplier’s failure to properly register, report, or remit applicable Lodging Taxes. Host appoints Livily as Host’s limited payment collection agent solely for the purpose of accepting funds from Guests for Booking on Host’s behalf. Receipt of funds by Livily constitutes payment to Host, and Guest’s payment obligation to Host is satisfied upon such receipt. Livily will remit net payouts to Host as described in Section 7, subject to chargebacks, refunds, offsets, reserves, and holds permitted under these Terms. This agency is limited in scope and does not create a fiduciary, escrow, or trust relationship.

3.5.12.  Events Beyond the Parties’ Reasonable Control

If an unforeseen event that could not have been avoided if all due care had been exercised impedes the implementation of the Booking to a major extent, endangers it, or interferes with it, then either party can terminate the contract. Where Livily is the party affected by such an event, Livily will provide the Guest with prompt assistance and take the necessary measures to accommodate the Guest with similar Booking. Where Guests is the party affected by such an event, Livily will not be obliged to refund them any sum for Services that have not yet been performed. Guest will also be responsible for paying any additional costs associated with similarly situated Booking.

3.5.13.  Issues Arising During a Booking

If any Booking is not up to a Guest’s standards, then the Guest may request from Livily or the Property Supplier, subject to the dispute resolution provisions of these General Terms and Conditions. Guest should do everything reasonable to resolve any dissatisfaction prior to contacting Livily . Additionally, all Guests should avoid damage where possible, or at least try to limit, mitigate, or reduce it as far as possible. Guest should report deficiencies in the property subject to their Booking to Livily . If the Guest’s Booking details provided by Livily do not refer to a local representative, please contact Livily directly to report any problems, providing Livily with the Booking number, the property reserved, and the dates of the Stay.

User Support, Guest & Property Suppliers: Get Help

3.5.14.  Lapsing of Liability and Limitation Complaints Period

Claims based on any Booking must be submitted to Livily within 72 hours of the end of the Booking, either by opening a ticket here Get Help. Claims should be made in writing, in Guest’s own interest.

3.5.15.  No Control Over Property

Livily does not own, operate, manage, lease, control, possess, or provide lodging at the Property and shall not be deemed the “operator,” “proprietor,” “property manager,” “landlord,” "host", or “property owner” under any applicable federal, state, or local statute, ordinance, code, or regulation, including those governing transient lodging, hotel operations, short-term rentals, or property management services.  Livily’s services are limited exclusively to online marketplace functions—including listing, marketing, distribution, booking facilitation, and payment processing—and do not include any activities constituting the operation, management, or control of accommodations.

Livily does not provide, supervise, or control:
• maintenance, repairs, or physical upkeep;
• safety inspections, habitability, or code compliance;
• cleaning or turnover services;
• guest screening, guest conduct, or on-site enforcement;
• permitting, licensing, registration, or tax filings;
• financial management, trust accounting, or escrow handling; or
• any service that would classify Livily as a property manager or operator under applicable law.

You acknowledge that you alone act as the proprietor and legal operator of the Property, and you bear sole responsibility for all taxes, licensing, regulatory compliance, safety standards, habitability, occupancy limits, HOA and zoning rules, and guest-related obligations.

Article 4. Livily ’s Specific Services to Property Suppliers.

4.1.  Support Services

Upon its acceptance of these General Terms and Conditions on the Effective Date, Livily shall provide the following services (collectively, the “Services”) to You as a Property Supplier based on the Subscription Plan such as maintaining the Listings and Booking calendar for the Property identified within any Listing as appropriate on an ongoing basis; adjusting the Listing’s nightly rate and pricing as appropriate on an ongoing basis; accepting and declining Guest Booking requests for the Property identified within Listing; extending, shortening, or otherwise altering Guest Subtotal as needed; acting as the primary point of contact for Guests who have made a Booking for the Property identified within the Listing and being presented as the Guest’s primary point of contact regarding any such Booking within all Listings of the Property, whether on the Website and the Partner Networks; with the Property Supplier’s authorization, creating Listings on behalf of the Property Suppliers for publication on the Website, the Partner Networks, or both; updating the Listing description, photos, and providing other information required by any Property Supplier or in connection with the Property; Communicating via phone and e-mail with Guests seeking to make payment pursuant to any Listing as needed from the time of a Guest’s inquiry about a Listing through the time of check-out; checking in Guests of the Listing (Your capability to provide self-check in, including the use of a smart lock, is required); checking out Guests of the Listing (specifically including key return, Property inspection, Guest assistance, payment inquiries and other services as needed); assisting with issues that Guests may have with the Property during their stay, including key loss, lockouts, emergency maintenance, and other services as needed; communicating via phone calls, e-mails, and other partner network of communication with Guests who have made a Booking based on any Listing regarding potential issues; reviewing Guests of the Listing; coordinating cleaning services for the Property within the Listing after Guest stays; resolving disputes with Guests of the Listing, including disputes over cleaning and payment; and interacting with the Partner Networks to ensure there are accurate and correctly displayed Listings promoting the Property and addressing all other means necessary to display and promote the Listings, including communication with Guest support for any and all of the Partner Networks.

4.2.  Property Suppliers and Hosts

We may enable authorize other Members for Property Suppliers or (“Hosts”) to administer the Property Supplier’s Listing(s) and to bind the Agents and take certain actions in relation to the Listing(s) as permitted by the Property Supplier, such as accepting booking requests, messaging and welcoming Guests, and updating the Listing Fee and calendar availability (collectively, “Agents Services”). Any agreement formed between Property Supplier and Agents may not conflict with these Terms, the payment terms, or any other polices applicable to your Property Supplier Service(s). Property Managers act in as individual capacity or on behalf of a company or other organization. Livily reserves the right, in our sole discretion, to limit the number of Property Suppliers. Property Suppliers are charged a fee (“Service Fee”) which will be deducted directly from the payout.  I

4.3. Independent Contractor Status
Each Property Supplier acknowledges and agrees that it is an independent contractor and not an employee, agent, partner, or joint venturer of Livily. Nothing in these Terms shall be construed to create any employment, agency, or fiduciary relationship between the parties. Property Suppliers are solely responsible for determining, reporting, and paying all applicable taxes arising from income received through Livily, including but not limited to federal, state, and local income taxes, self-employment taxes, and any other required filings (e.g., Form 1099-NEC reporting).

4.4.  Livily ’s Specific Services

Pursuant to Section 4.1 above, Livily shall provide the following Services to You as a Property Supplier.

4.5.  Partner Network

Livily may syndicate your Listing to its network of distribution partners, which includes, without limitation: Travel Management Systems (TMS) such as Concur, SAP Concur, Egencia, American Express GBT, CWT, Direct Travel, Navan, and other corporate travel management platforms; Global Distribution Systems (GDS); and any current or future affiliate sites or platforms designated by Livily for corporate travel or other distribution purposes. Syndication may take 10–14 days or longer. Partner networks may alter, delay, reject, or remove Listings at their discretion, and the Guest Service Fee may appear as a markup on certain platforms. Livily may enhance descriptions and images for marketing purposes but does not guarantee leads or Booking. Corporate rates and BAR-linked pricing supplied under Section 4.6 are considered confidential and are distributed exclusively through Livily’s corporate and TMS partner channels.

4.6. Promotions, Corporate Discounts, and Dynamic Discount Programs

Property Supplier acknowledges that Livily distributes Listings through corporate travel and Travel Management System (TMS) channels that require confidential, private corporate pricing below the public Best Available Rate (“BAR”). Livily provides two types of Corporate Discount configurations:

4.6.1 Static Corporate Discount (Fixed Percentage)

A Static Corporate Discount is a fixed, host-selected discount that does not change unless manually updated by the Property Supplier. By enabling a Static Corporate Discount, the Property Supplier sets a single, fixed percentage discount off BAR, ranging from 10% up to 40%, which remains constant across all applicable corporate channels. (a) The discount remains fully static (b) It does not fluctuate based on demand, seasonality, or algorithmic pricing (c) The exact discount percentage is applied uniformly to all eligible corporate bookings.

4.6.2 Dynamic Corporate Discount Program 

A Dynamic Corporate Discount Program is an algorithm-driven discount range, where the Property Supplier selects one of the following bands:

    • 10% to 30% below BAR (target average ~20%)
    • 10% to 40% below BAR (target average ~25%).

By opting into a Dynamic range, the Property Supplier authorizes Livily’s automated pricing algorithms to adjust individual nightly discounts within the selected range based on demand, partner rules, and competitiveness within corporate travel channels. The algorithm may vary the nightly discount anywhere within the chosen band. (a) The Property Supplier selects only the range, not the nightly outputs. (b) The stated averages are targets, not guaranteed nightly discounts. (c) Confirmed bookings honor the rate at the time of booking.

4.6.3 Corporate Discount Terms 

All Static and Dynamic corporate discounts are: Distributed only through Livily’s corporate, enterprise, TMS, and GDS channels. Covered under Livily’s rate-parity and corporate-program compliance structure Static discounts remain in place until manually changed by the Property Supplier. Dynamic discounts remain active until the Property Supplier selects a different program or disables corporate promotions. Changes apply prospectively only and do not affect confirmed bookings.


4.7.   Support

Livily ’s Guest support services are available from 06:00 to 03:00 eastern time, seven days per week. When any Guest makes a Booking, we shall collect payment of the Rate(s) charged for each night of booking via credit card, debit card, or other means that may be available and accepted from time to time through the Technology.

4.8.  Designated Contact with Livily

Livily will provide You with a liaison that will manage Your Property and its Listings. Your liaison within Livily will assist You with the implementation process and to manage Your relationship with Livily.

4.9.  Dashboard

Livily will provide You with a dashboard to inform You of any Booking made for Your Property through any Listing Livily creates or maintains in a secure portal that You will access using login credentials that You provide to Livily . Livily will provide You with access to information pertaining to each Booking for Your Property processed by Livily , including but not limited to Guest’s information, payout amounts, and Booking dates, whether the Booking is made through the Website or any of the Partner Networks.

4.10.  Host Payouts

Guests pay for Booking using the Livily Wallet (the “Wallet”). These funds are collected by Livily on behalf of the Property Supplier and disbursed net of any applicable Host Fees or deductions. Property Suppliers may receive payouts through one of the following methods:

  • (a) Bank Transfer, or
  • (b) Virtual Credit Card (VCC) automatically issued for the booking.

For Booking using a Virtual Credit Card, Livily will generate and transmit the VCC directly into the Property Supplier’s connected Property Management System (PMS) or channel distribution system upon booking confirmation. The VCC will typically become active for charge on or after the designated guest check-in date for the full payout amount, less Livily Host Fees. To receive payouts via Bank Transfer, Property Suppliers must connect a valid payout account through Stripe Connect within the Wallet section of the Livily application. By connecting a Stripe account, you authorize Livily to collect and share necessary information with Stripe, including your name, company name, email address, and financial details. You are responsible for ensuring the accuracy and completeness of this information. You understand that you will manage your balances and payout preferences through the Livily Wallet, and that all payout notifications will be issued by Livily. Livily provides customer support for all payout-related inquiries at hosthelp@livily.com.

4.11.  Host Payout Policy

Subject to and conditional upon the successful receipt of payments from the guest, Livily will initiate payouts to your selected payout method as follows: (i) for accommodations less than twenty-eight (28) nights, within 48 hours after the guest’s scheduled check-in date; For accommodation Booking of twenty-eight (28) nights or more, Livily will initiate the first payout within 48 hours after the guest’s scheduled check-in date and will initiate future payouts every 30 days after the initial payout for the duration of the Booking. Livily may temporarily hold, suspend, or cancel a booking prior to guest arrival to prevent fraud, ensure security, conduct risk assessments, or complete identity verification. We reserve the right to cancel a booking before check-in if the payment is deemed fraudulent. Livily provides chargeback protection to hosts, ensuring they are not financially impacted by fraudulent disputes that arise after check-in. However, if a dispute is related to a property-related issue, the host may be held liable, with any deductions made from future payouts. Such cases are reviewed and resolved on a case-by-case basis.

4.12.  Fraud Prevention 

To ensure a secure and trustworthy booking process, Livily implements strict fraud prevention measures. Every guest is required to submit a live selfie and a copy of their government-issued ID, which is then matched with the credit card on file. This verification process helps prevent fraudulent Booking, unauthorized transactions, and identity theft, adding an extra layer of security for both hosts and guests.

4.13.   Livily ’s Fees to Hosts 

Livily charges Property Suppliers a 15% Host Fee calculated on the Subtotal (excluding Taxes and refundable security deposits) for each Booking. Livily shall be the sole recipient and beneficiary of all Service Fees for all Booking made on the Website, any of the Partner Networks, or otherwise services by Livily. Property Supplier understands and agrees that Property Supplier shall have no right, title, or interest in any Service Fees charged or collected by Livily, and disclaims, releases, and discharges any claim or entitlement to the same. 

4.14.  Suspension of Services to Property Suppliers

Livily shall have the right at any time to suspend its provision of the Services to You and/or any Property Supplier.  During such a suspension, Your Property will not be eligible for new Listings or Booking and may not be visible on the Website or the Partner Networks. The reasons Livily may suspend the Services offered to You include, by way of example but not limitation, Your submission of false or incorrect Images; Your submission of false or incorrect information about the Property; Your failure to timely confirm Booking with Livily ; Your failure to inform Livily of other Booking, or periods of unavailability for the Property not made through the Website or the Partner Networks; Your failure to maintain current and accurate bank account information with Livily ; Your cancellation of any Booking; Your refusal to accept a Booking at the Rate(s) set by Livily ; suspected fraud, abuse, or unlawful activity; Livily ’s receipt of one or more complaints regarding the Property; any event or occurrence, whether or not caused by You, that would cause third parties to view Livily   in a negative or unflattering light, as determined in Livily ’s sole and exclusive discretion; Your mistreatment of Livily ’s employees, agents, vendors, or contractors; or for any other reason Livily determines, in its sole and absolute discretion, justifies suspension of the Agreement.

Article 5. Property Supplier Obligations to Livily

5.1 Security Deposits (Host Responsibility)

If a Security Deposit is required, Host is solely responsible for: (a) disclosing the amount and terms in the Listing and House Rules; (b) collecting, safeguarding, applying, and refunding the Security Deposit in compliance with all applicable laws, including any trust/escrow, interest, receipt, accounting, and return-timing rules for longer-term stays; and (c) resolving any claims with the Guest. Security Deposits are not part of Livily payouts, are not commissionable, and are not processed by Livily. Host indemnifies Livily for any claim, fine, penalty, or cost arising from Host’s handling of Security Deposits.

5.2.  Provision of Listing Information

As set forth in this Agreement, You shall provide information and materials reasonably necessary for Livily to prepare Listings of the Property.

5.3.  Property Supplier Conduct

As a Property Supplier, You are solely responsible and liable for any and all Listings You create and send to Livily , including any Listing created on behalf of and accepted by You, and expressly including any and all Listings created by Livily . Accordingly, You represent and warrant that any Listing created by You or Livily , and the use of the Property identified within that Listing (a) will not breach any agreements You have entered into with any third parties, such as homeowners associations, condominium associations, lease or Booking agreements, and (b) You will (i) be in compliance with all applicable laws (such as zoning laws and laws governing Booking of residential and other properties), Tax requirements, and rules and regulations that may apply to any Accommodation included in a Listing You post (including having all required permits, licenses and registrations), and (ii) not conflict with the rights of third parties. Further, as a Property Supplier, You, remain responsible and liable for Your own acts and omissions, including, but not limited to, conduct that causes harm or damage to Livily , that violates the terms and conditions of any Provider, that violate the terms and conditions of any Partner Network, or that violates any applicable laws, statutes, regulations, rules, or ordinances.

5.4.  Property Safety

As a material term of this Agreement, You, as a Property Supplier, are required to comply with the health and safety obligations imposed by Your country, state, province, county, city, or other municipality, which are required for You to operate legally within the jurisdiction(s) where the Property is located.  Additionally, Livily may provide You with a safety self-assessment survey at any time which You agree to complete truthfully and accurately and return to Livily within five days of receiving it.  If You fail to comply with Your obligations under this Section, Livily may terminate this Agreement immediately upon providing You with written notice of its decision to do so.  Additionally, You agree to abide by technology and security guidelines that Livily may adopt and inform You of from time to time, including but not limited to the use of a “smart lock” on Your property that will allow Livily to discharge its obligations under this Agreement.  Livily will transmit these requirements to You in writing as they are set or change, and You can request all such information from Livily by sending written notice to Livily seeking such information.

5.5.  Data and Security

You understand and agree that You have in place and will maintain, or will establish and maintain, adequate security procedures and controls to prevent the unintended disclosure of, and the unauthorized access to, or misappropriation of, any personal data or information of any Guest.  You agree that You shall process, store, transmit, and access any Guest information in compliance with applicable law.  Further, unless You receive written consent directly from the Guest, You and Your affiliate will not directly or indirectly engage in any solicited or unsolicited marketing, promotional, or similar communications with any Guest that has booked a room through the Website or any Partner Networks.

5.6.  Non-Discrimination

You understand and agree that You shall not treat any Guest that makes a Booking through Livily differently than You treat or would treat any other Guest that makes a similar Booking, booking, or otherwise pays for the use of the Property, through any other channel, medium, or service.  Any restrictions, rules, policies, conditions, or other policies that You may apply to the Property, including rules associated with cancellation of any Booking or booking of Your Property, shall not be more restrictive when applied to Livily and Livily ’s Booking that You apply those restrictions, rules, policies, conditions, or other policies to any third parties, including any channel or medium, through which You receive any Booking, booking, or otherwise paid use of the Property.  Further, You understand and agree that Your application of these restrictions, rules, policies, conditions, or other policies to Livily ’s Booking with respect to the handling of “overbooking,” allocation of room sizes and types (including options relating to number and type of beds, bedding, other accessories or appliances, views, and other differentiating features of rooms within the Property), Your provision of regular services and amenities within the Property, and the charging of any and all fees associated with the Property’s use, shall not violate any law, rule, regulation, or ordinance of any kind.  You further agree that You shall not engage in any discrimination regarding use of the Property, or cancel or disallow any Booking on the bases of age, gender, sexual orientation, appearance, race, national origin, or marital status, and shall not post any material within any Listing that evidences any such discrimination or in any way otherwise violates the Fair Housing Act of the United States, and any similar state laws, and local ordinances or rules to the same effect.

5.7.  Anti-Fraud Protection

You understand and agree that You are solely responsible for ensuring that the identification presented by any Guest is valid and consistent with the Booking information Livily provides to You. If any Party believes a Booking is or may be fraudulent, or used in connection with any illegal or unlawful practice, or certain data provided by a Guest for a Booking cannot be verified, then the Parties shall work in good faith to investigate and potentially terminate, at Livily ’s election, a fraudulent or potentially fraudulent Booking. Livily may cancel at any time, including after move-in and through any time of the Booking prior to the Guest’s check-out, any fraudulent or potentially fraudulent Booking at any time without any penalty or amount due to You.  You acknowledge that neither Livily nor any of its Affiliates shall have any liability to You for any payment, penalty, or other amounts or sums in connection with any fraudulent or potentially fraudulent Booking, whether or not cancelled by any Party.  Further, You represent that neither You nor the Property, nor any beneficial owner of You (if You are a corporation, company, partnership of any variety, trust, or entity other than a natural person) or the Property, are incorporated in or a resident of any country subject to trade sanctions by OFAC, or are listed as a Specially Designated National, a Specially Designated Global Terrorist, a Blocked Person, or any similar designation as OFAC may create or maintain from time to time under its sanctioning authorities

5.8.  Providing Listing and Promotional Material

As provided in this Agreement, Livily shall create Listings for the Property and set rates for the Listings as set forth below.

5.9.  Your Provision of Images

You understand and agree that as a condition of entering this Agreement, within ten days of the Effective Date, You shall submit to Livily at least 15, and no more than 30, Images of the Property that You own or have the full right to license to Livily for its use, subject to the conditions below.

5.10  Licensing

You grant Livily and its Affiliates a perpetual, irrevocable, non-exclusive, royalty-free, fully paid right and license to use, reproduce, distribute, and display the Property, Images, and all other information You submit to Livily for Livily ’s and its Affiliates’ use in identifying, promoting, marketing, and otherwise obtaining Booking for the Property. You further agree to provide Livily reasonable free access to the Property in order to obtain images that Livily shall create and own in their entirety for Livily ’s and its Affiliates’ use in identifying, promoting, marketing, and otherwise obtaining Booking for the Property.

5.11.  Order of Listing Display

Livily cannot ensure You that it has any control over the content, order, appearance, or any other aspect of the Listing, description, images depicting the Property, or any other information relating to Your Property, which may be displayed through any Partner Networks.  The sort order, search result order, appearance, and other display of any Property listed on the Website shall be subject to the limitations of liability within this Agreement.

5.12.   Insurance

For so long as You are a Property Supplier, You agree to maintain general commercial liability insurance or homeowners insurance for each Property for which Livily provides Services or creates Listings under these General Terms and Conditions, in the amount of at least One Hundred Thousand Dollars (150,000.00) per incident and Three Hundred Thousand ($300,000.00) in the aggregate.  You agree that You will provide Livily with a copy of Your insurance certificate within ten days of Livily providing You with written notice requesting the same.  You understand and agree that Your insurance policy maintained under this Section shall be the first policy Livily shall look to in the event of any claim or damage arising from or relating to these General Terms and Conditions.  Additionally, You waive, release, give up and surrender any right of subrogation against Livily , its Affiliates, and Livily ’s officers, directors, employees, and agents as a condition of entering these General Terms and Conditions. .

5.13.  Indemnification and Hold Harmless

To the maximum extent permitted by applicable law, and except to the extent expressly prohibited by statute, Livily and the Livily Indemnitees shall not be liable to You or any third party for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including but not limited to lost profits, lost revenue, loss of goodwill, loss of data, loss of use, business interruption, replacement costs, reputational damages, diminution in value, or any similar damages, whether arising in contract, tort, strict liability, or otherwise, even if Livily has been advised of the possibility of such damages. You agree to indemnify and hold harmless the Livily Indemnitees from any claim, dispute, error, or issue arising from or relating to distribution of the Property through any Partner Network.

Livily and the Livily Indemnitees shall not be liable for:

  • the condition, safety, habitability, legality, compliance, or operation of the Property;
  • acts, omissions, negligence, misconduct, or violations of law by You, any Guest, Permitted Guest, invitee, vendor, or third party;
  • errors, inaccuracies, or omissions in Property information, descriptions, photos, amenities, fees, taxes, rates, or availability provided by You;
  • Your failure to obtain or maintain any required licenses, permits, zoning approvals, HOA authorizations, insurance, or tax registrations;
    any claims, liabilities, penalties, or enforcement actions brought by governmental or regulatory authorities;
  • any inability of Livily to generate bookings, revenue, or occupancy;
  • any disruptions, delays, system outages, or technical failures relating to the Website, Partner Networks, or third-party booking systems.
  • In all cases, Livily’s total cumulative liability arising out of or relating to these General Terms and Conditions, any Booking, the Property, or Livily’s Services, shall not exceed the lesser of:
    (a) the total Service Fees paid by You to Livily in the twelve (12) months preceding the event giving rise to the claim, or
    (b) One Thousand U.S. Dollars (USD $1,000).

These limitations apply regardless of (i) the legal theory asserted; (ii) any failure of the essential purpose of any limited remedy; or (iii) whether damages arise directly or indirectly. This Section shall survive the expiration or termination of these General Terms and Conditions.

Article 6. General

6.1.  Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect Booking already accepted except as stated in Section 3.5.4 and its subparts above. Livily may in some cases assess a Booking fee in relation to some transactions made by the Guest or on the Guest’s behalf. The Guest will be notified of all applicable charges at the time of Booking. Despite Livily ’s best efforts, some of the Services listed on the Website may be incorrectly priced. Livily EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON BOOKING MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR BOOKING AT THE CORRECT PRICE OR WE WILL CANCEL YOUR BOOKING WITHOUT PENALTY. Livily is under no obligation to provide Services to a Guest at an incorrect (lower) price, even after Guest have been sent confirmation of their Booking.

6.2.  How Our Sort Order is Determined

Travelers have many options to help them find the ideal lodging for Booking. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow travelers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results.

Our default sort order reflects the relevance of properties to Your search criteria, as we want to make sure You are able to quickly and easily find the offer that is right for You. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make Booking at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting Your chosen search criteria. The compensation which a property pays us for Booking made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.

6.3.  Photographs and Illustrations

Livily may provide photographs and illustrations that give the Guest a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Guest the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

6.4.  Insurance

The prices on the Website do not include travel insurance. The Guest is therefore advised to consider travel insurance that may be required by the Property Supplier. It is the Guest’s responsibility to ensure any insurance policy taken out is adequate to cover their requirements.  The risks covered by these policies, as well as the cost and the amount of coverage, are disclosed by any insurer the Guest engages to purchase such an insurance policy. If a policy is bought, the insurer will send the policy to the Guest. Claims must be submitted directly to the insurance company by the terms and conditions of the policy.

6.5.  Non-Disparagement

You agree that, unless compelled by legal process, you will refrain from making any disparaging statements or representations, whether directly or indirectly, verbally or in writing, through social media or any other means online or by email or direct messaging of any kind about Livily, our Affiliates or Officers. Within the context of this section, a disparaging statement or representation refers to any communication that, if made public, could lead the recipient of the communication to doubt the business condition, integrity, competence, or good character of the individual or entity to whom the communication pertains.

Article 7. Financial Conditions, Taxes, and Payment Procedures

7.0 No Money Transmission; No Trust or Interest. Livily provides marketplace and limited payment collection services only and is not a bank, broker, fiduciary, trustee, or money transmitter to the extent permitted by law. Funds received from Guests are commercial settlement funds held for short-term settlement and are not held in trust and do not accrue interest to Guest or Host.

7.1. Guest Payments and Local Taxes

Unless otherwise specified in the Rules and Restrictions, all prices for Services displayed on the Livily Platform are expressed in United States Dollars (USD) and are exclusive of local taxes or government-imposed fees that may apply in certain jurisdictions. All Booking made through Livily must be paid directly to Livily, who acts as the limited payment collection agent on behalf of the Property Supplier. Payment may be processed in one or more transactions, as reflected on the Guest’s bank or credit card statement; however, the total amount charged will not exceed the confirmed total of the Services plus any applicable taxes, fees, or surcharges levied by Livily, the Property Supplier, or any governmental authority. Guests authorize Livily (and its designated payment processors) to charge the full booking amount to the payment method provided at the time of Booking. Livily may perform pre-authorization, or validation checks on the Guest’s payment card to verify (i) card validity and (ii) availability of sufficient funds, which may involve a temporary nominal charge that is refunded or applied to the final payment. Livily may collect payment using the Livily Wallet or other authorized payment processors, and all amounts collected are treated as pass-through funds held for the benefit of the applicable Property Supplier, less Livily’s Host Fees and any other applicable charges.

7.2. Tax Recovery and Pass-Through Collection

Except as provided herein concerning Livily’s service-related taxes, Livily does not collect or remit taxes to taxing authorities. Any “Tax Recovery Charge” displayed represents an estimated recovery of transaction-based taxes (including, without limitation, occupancy, lodging, transient, sales, use, excise, or value-added taxes) that Livily pays to the Property Supplier, who remains responsible for remitting such taxes to the proper authorities. The actual tax amounts paid by Livily to Property Suppliers may differ from estimated recovery charges due to rate variations, taxability differences, or timing of use. In certain jurisdictions, additional taxes may apply to the amounts Livily charges for its Services. These will be shown separately and calculated in accordance with rates effective at the time of booking. Livily is not a co-vendor with Property Suppliers and assumes no responsibility for the Property Supplier’s tax reporting, registration, or remittance obligations. Pass-Through Tax Model Clarification. Livily collects all Taxes from Guests solely as a pass-through facilitator and includes such Taxes in the total booking amount displayed to Guests. These Taxes are not retained by Livily and are excluded from the calculation of any Service Fees, commissions, or Host Fees. All collected Taxes are transmitted to the Property Supplier in the Host’s payout for the purpose of remittance to the appropriate tax authority.

7.3. Property Supplier’s Tax Obligations

As a Property Supplier, you are solely responsible for determining, reporting, collecting, and remitting all applicable taxes associated with your property, including without limitation occupancy, lodging, transient, sales, value-added, or other similar taxes (“Lodging Taxes”). You acknowledge that certain authorities may require registration and issuance of a tax identification number. Livily’s role in collecting or displaying Lodging Taxes does not shift or transfer any tax liability, registration duty, or filing obligation from the Property Supplier to Livily

Where required by law, Livily may:
(a) collect Lodging Taxes from Guests based on the tax rate provided through your connected Property Management System (PMS) or entered manually in Livily, and display such taxes separately at checkout; and
(b) remit the collected Lodging Taxes to you as pass-through funds within your Booking payout, net of Livily Host Fees.

Livily’s role is limited to facilitating Booking and collecting funds on your behalf. You remain solely responsible for all Lodging Tax compliance, including reporting, filing, and remittance. You agree to indemnify, defend, and hold harmless Livily, its affiliates, officers, directors, employees, and agents from any claim, liability, or penalty arising from your failure to accurately collect, report, or remit taxes. This obligation survives termination of this Agreement and continues for the duration of any statutory limitation period for tax assessments.

7.4. Host Payouts

After collecting funds from the Guest, Livily disburses the net payout to the Property Supplier, less applicable Host Fees, commissions, or deductions, using one of the following methods:

(a) Bank Transfer: Payouts made through Stripe Connect to the bank account linked in the Livily Wallet VIA ACH. Property Suppliers must create and verify a Stripe Connect account through the Wallet section of the application. By doing so, you authorize Livily to share necessary information with Stripe, including your name, company name, email address, and financial data. You are responsible for ensuring all information is accurate and complete.

(b) Virtual Credit Card (VCC): For Booking distributed through integrated Property Management or channel systems, Livily will automatically issue and transmit a Virtual Credit Card directly into the connected PMS upon booking confirmation. The VCC will generally become active on or after the designated guest check-in date and represent the full payout amount due, less Livily Host Fees and any deductions.

You will manage your payout preferences and balances through the Livily Wallet, and all notifications related to payouts will be issued by Livily. Livily provides customer support for payout-related inquiries at hosthelp@livily.com. Livily shall not be liable for any delays, processing errors, or rejections caused by third-party systems, Property Supplier PMS integrations, or financial institutions.

7.5.  Relationship Between Guest Payments and Host Payouts

Guest payment processing, tax recovery, and currency conversion procedures are governed by this Article 7 (Financial Conditions, Taxes, and Payment Procedures). The mechanics of Host disbursement, including Virtual Credit Card and Stripe Connect bank transfer methods, are governed by Section 7.4 (Host Payouts). Nothing in Section 7.4 alters Livily’s tax recovery, pass-through, or liability limitations set forth in Sections 7.1–7.3.

7.6. Chargebacks; Offsets; Reserves


Livily may withhold, delay, or set off any amounts otherwise payable to Host (i) to cover actual or reasonably anticipated chargebacks, refunds, or adjustments; (ii) upon suspected fraud, abuse, or violation of law or these Terms; or (iii) to comply with legal process. Livily may establish a reserve in an amount reasonably determined by Livily and hold it for up to 180 days after the reservation (or longer if required by law or card-network rules).

 

Article 8.  Guest Service and the handling of complaints

Queries or requests for information or complaints, should be sent to Get Help for ease of resolution, Guest are encouraged to bring their complaints within 7 days of the incident. Any hard copy complaints should be directed to the Property Supplier providing the Service offered through Livily or the Website using the address provided in their Rules and Restrictions or to Livily. Guest are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably possible), so that measures can be taken to resolve the problem and to limit the damage suffered by the Guest. Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Guest’s control during the stay should be addressed to the appropriate Property Supplier.

Article 9.  Livily’s Liability

Livily is not a party to the agreement between any Guest and any Property Supplier and does not own, manage, operate, control, or maintain any Property listed on the Website or Partner Networks. Livily acts solely as an online marketplace and booking intermediary that facilitates reservations, payment processing, and distribution of listings provided entirely by independent Property Suppliers. Livily is not responsible for the acts, omissions, errors, content, pricing, availability, cancellations, system failures, outages, or representations made by any Partner Network, nor for any disputes arising between a Guest and any Partner Network.

To the fullest extent permitted by law, Livily shall not be liable for:

  1. the condition, safety, legality, habitability, cleanliness, maintenance, or suitability of any Property;

  2. any acts, errors, omissions, representations, warranties, negligence, or misconduct of any Property Supplier, Guest, Permitted Guest, or third party;

  3. any inaccuracies, errors, or omissions in Property descriptions, availability, pricing, amenities, photos, reviews, or other content provided by Property Suppliers;

  4. any injuries, losses, damages, or claims arising during or related to a Guest’s stay at a Property;

  5. overbookings, cancellations, double-bookings, system outages, force majeure events, or interruptions in availability;

  6. any disputes between Guests and Property Suppliers;

  7. any decisions, conduct, or failure to act by Property Suppliers or third-party platforms.

In all cases, Livily’s total cumulative liability to any Guest shall not exceed the total amount paid by the Guest to Livily for the Booking giving rise to the claim, and Livily shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages. Guests acknowledge that all reviews, ratings, and recommendations on the Website or Partner Networks are informational only and may not reflect actual conditions. This Section applies to all Guests and survives termination of these General Terms and Conditions.

Article 10.   Disclaimer

EXCEPT AS EXPRESSLY SET OUT IN THESE GENERAL TERMS AND CONDITIONS, ALL THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED WITHOUT ANY EXPRESS WARRANTY, IMPLIED WARRANTY, OR GUARANTEE OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR IMPLIED TERMS OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. ALL SUCH IMPLIED TERMS AND WARRANTIES ARE EXCLUDED. By accessing this Website, the Guest agrees that Livily will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Guest’s use of links from the Website. The exclusions and limitations contained in this clause apply only to the extent permitted by law.

Article 11.   Applicable Law

These General Terms and Conditions are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. Each Guest and Property Supplier waives all objections to venue or personal jurisdiction in Delaware, including those based on the doctrine of forum non conveniens. Each party expressly waives any right to a jury trial and any right or claim to participate in any class, collective, or representative action against Livily. Consistent with the Federal Arbitration Act, the parties irrevocably agree that all claims or disputes arising out of or relating to these General Terms and Conditions shall be submitted to binding and confidential arbitration seated in the State of Delaware. The arbitration shall be administered by the American Arbitration Association (AAA) or Judicial Arbitration and Mediation Services (JAMS) under its applicable commercial rules and conducted before a single arbitrator. The parties shall equally bear the arbitration costs as incurred and shall each be responsible for their own attorneys’ fees and related expenses, unless otherwise required by applicable law or awarded by the arbitrator. The arbitrator’s award shall be final and binding and may be entered and enforced in any court of competent jurisdiction. The arbitration, including the existence of the proceeding, submissions, evidence, and award, shall be confidential, except as required to enforce or vacate an award or as required by law.

Article 12.  Entire Agreement; Order of Precedence

These General Terms and Conditions, together with any incorporated policies, Partner Network terms, and any Riders or Supplemental Riders executed by the Parties or incorporated by reference, constitute the entire agreement between You and Livily and supersede all prior or contemporaneous agreements on the same subject matter, whether written or oral. In the event of a conflict between these Terms and any Rider or Supplemental Rider, the Rider shall govern solely with respect to its subject matter, and these Terms shall govern all other matters. Otherwise, these Terms control. If Livily does not enforce any provision of these General Terms and Conditions at any time, this shall not be considered a waiver and shall not prevent Livily from enforcing that provision later. If any provision of these General Terms and Conditions is determined by a court or authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remainder of these Terms shall remain in full force and effect. Every instance of force majeure—including the interruption of communication systems, strikes, natural disasters, pandemics, supply chain disruptions, government restrictions, internet failures, or events beyond a party’s reasonable control—shall suspend the affected obligations without liability. Livily shall not be liable for delays or failure to perform caused by such events and may modify, suspend, or temporarily terminate the affected Services without liability.

12.1 Notices; Electronic Communications.

You consent to receive notices electronically at the email associated with your account and via in-product messaging. Notices are deemed given when sent. You agree that click-wrap, e-signatures, and electronic records related to the Services satisfy legal requirements for writings and signatures.

These General Terms and Conditions come into force on May 6, 2020, last updated on Oct 24, 2025.