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My Payout is Delayed

💰 My Payout Is Delayed

🔹 Step 1: Check Payout Status in Your Wallet

Livily typically releases payments within 24–48 hours after guest check-in, with exception of weekends and holidays. 

Go to Wallet from the left-hand menu. You’ll see two sections:

Upcoming Payouts → Scheduled payments for upcoming or recently completed stays.

 

Wallet

 

Payout History → Completed payments that have already been processed to your account (after Stripe’s 2.9% fee)

Screenshot 2025-10-20 at 4.45.45 PM

Each payout will show:

  • Property / Guest name

  • Status (Scheduled / Paid)

  • Date range of stay

  • Amount

🔹 Step 2: Understand Your Payout Status

Status Meaning Action
Scheduled The payout is queued and will be released shortly after guest check-in. Allow 1–3 business days after check-in for processing.
Paid The payout has been processed successfully and deposited to your connected account. Funds should appear in your bank account shortly.
Pending (rare) Payment is being reviewed or held due to an issue. See troubleshooting steps below.

🔹 Step 3: If It’s Still “Scheduled” After a Few Days

If the status remains Scheduled and more than a few business days have passed since the check-in date, check the following:

  1. Verify your payout account is connected

    • Go to Wallet → Account Details → Update Bank Account.

    • Make sure your Stripe or bank connection is active and verified.

  2. Check if the booking had a corporate discount or adjustment

    • Corporate stays or promotions may affect payout timing or amount.

    • Verify the net amount under View Details in your Wallet.

  3. Confirm the booking status

    • Payments are only released for completed or ongoing stays.

    • Canceled or modified bookings may have adjusted payout schedules.

If all settings look correct and the payout still shows as Scheduled beyond 3 business days post-check-in, open a support ticket.

🔹 Step 4: If It’s Marked “Paid” but You Haven’t Received Funds

If the payout shows as Paid but isn’t in your account:

  1. Check the transfer date shown in your Wallet.

  2. Bank transfers may take 1–3 business days after processing.

  3. Confirm your bank account information matches your active Stripe or payout method.

  4. If the funds haven’t arrived after 3 business days, contact Livily Support with:

    • Booking ID

    • Property name

    • Payout amount and date

 

🔹 Step 5: Common Reasons for Delay

  1. Payment still in processing window
    Payouts are initiated after guest check-in, not booking date.

  2. Bank or Stripe Connect delay
    ACH transfers can take 1–3 business days depending on your bank, this does not include weekends or bank holidays.

  3. Incorrect or unverified payout method
    Check your Wallet payout settings under Account > Payments.

  4. Payout not set up 
    Check your Wallet payout settings under Account > Payments. if you connect your account via Stripe Connect. 

  5. Pending refund, chargeback, or dispute
    Payments may be temporarily held until resolved.

🔹 Step 6: Contact Livily Support

If you’ve verified your bank account and the delay persists, please open a support ticket.

  • Booking ID Number
  • Screenshot of Wallet status
  • Notes on when the guest checked in

Our Finance team will review your payout and help resolve the issue quickly.