Extra Fees and PMS Sync

Extra fees are an important part of your property’s pricing — and one of the most common reasons for total booking discrepancies between your PMS (Property Management System) and Livily.

While Livily receives up to 90% of extra fee data from your PMS connection, not all fees are automatically accepted or mapped correctly. This makes it essential to verify your fee setup directly within your PMS.

Why This Matters

Incorrect or missing extra fees can cause:

Total price mismatches between Livily and other OTAs (e.g., Airbnb, Booking.com)
Underpaid or overpaid bookings
Confusion for guests seeing unexpected totals
Delays in payouts or disputes after check-in

To ensure price accuracy and consistent payouts, it’s your responsibility to confirm that all fees are properly configured in your PMS and transmitted to Livily.

Common Extra Fees

Here are the most common fees that may affect total pricing:

🧹 Cleaning Fee – Charged per stay; often the most frequent source of discrepancies
🏖️ Resort or Amenity Fee – Optional, property-specific; sometimes excluded by PMS integrations
🧺 Service Fee / Admin Fee – Charged per booking or per night; verify that this fee is pushed to Livily
🐕 Pet Fee – May not transfer if labeled differently in PMS
💳 Credit Card / Processing Fee – Should not be double-applied; Livily automatically accounts for platform merchant fees
🪣 Extra Guest Fee – Charged after a certain occupancy threshold; verify that your PMS pushes this logic

What Livily Receives

Livily pulls your rates and fee data directly from your connected PMS. However:

We receive approximately 90% of all extra fees defined in your PMS.
Some fees may not map correctly due to naming conventions or unsupported fields.
Livily reserves the right to reject or exclude non-standard fees that conflict with marketplace policies or TMS rate parity requirements.

How to Verify Your Fees Synced

Go to My Listing -> Edit -> Pricing. All extra fees that imported will be listed below including taxes.
How to add Extra Fees: You can add any type of fixed fee per night or per stay by clicking + Add More.

💡 Tip: You can also add most extra fees from your PMS, be sure to verify how to sync extra fees with channels. In Guesty, Hostaway you can sync channel specific or at the account level (fees placed on all listings).

🧾 Extra Fee Sync Reference

Fee Type	Syncs from PMS	Supported by Livily	Notes / Common Issues
Mark Ups	✅ Yes	❌ No	You must set your mark up on Livily directly, the maximum mark up we allow is 10% which covers our Host Fee.
Cleaning Fee	✅ Yes	✅ Yes	Most PMS systems sync cleaning fees correctly; always verify it’s marked per stay and pushed to all channels.
Resort / Amenity Fee	✅ Yes	✅ Yes	May not sync from PMS if labeled as “custom fee” or “tax.” Add manually in Livily if missing.
Service / Admin Fee	⚠️ Sometimes	✅ Yes	Often not mapped correctly; confirm it’s designated as a separate line item.
Pet Fee	⚠️ Sometimes	✅ Yes	Label differences (“Pet Charge” vs. “Pet Fee”) can prevent syncing; check fee name in PMS.
Extra Guest Fee	⚠️ Limited	✅ Yes	Some PMSs don’t transmit conditional rules (e.g., “after 2 guests”); may need manual setup.
Parking Fee	⚠️ Sometimes	✅ Yes	Not all PMS integrations push parking fees; verify if it appears in Livily’s total.
Security Deposit	✅ Yes	⚠️ Partial	Livily doesn’t process security deposits, it only displays them during the check-out. The PM is required to collect all security deposits from the guest.
Credit Card / Processing Fee	✅ Yes	❌ No	We do not support a markup or extra fees that are percentage based.
Utility Fee	⚠️ Sometimes	⚠️ Optional	Add manually in Livily; typically excluded from PMS sync.
Linen / Housekeeping Fee	⚠️ Sometimes	⚠️ Optional	Add manually in Livily; typically excluded from PMS sync.
Management Fee	⚠️ Sometimes	✅ Yes	Accepted if clearly itemized; excluded if bundled with nightly rate.
Pet Cleaning Fee	✅ Yes	⚠️ Sometimes	We can display a pet fee, but only if the guest discloses they are traveling with Pets. Otherwise it will not display.
Admin / Booking Fee	⚠️ Sometimes	⚠️ Optional	Add manually in Livily; we only support fixed fee for bookings fees.
Late Check-Out Fee	✅ Yes	❌ No	Optional fees or upsells are not supported in Livily. The PM can collect extra services directly from the Guest.
Early Check-In Fee	✅ Yes	❌ No	Optional fees or upsells are not supported in Livily. The PM can collect extra services directly from the Guest.
Extra Bed / Rollaway Fee	✅ Yes	❌ No	Optional fees or upsells are not supported in Livily. The PM can collect extra services directly from the Guest.
Damage Waiver	✅ Yes	❌ No	Optional fees or upsells are not supported in Livily. The PM can collect extra services directly from the Guest.
Trash / Recycling Fee	✅ Yes	⚠️ Optional	Add manually in Livily; typically excluded from PMS sync.
City Fee / Local Surcharge	✅ Yes	⚠️ Optional	Add manually in Livily; typically excluded from PMS sync.
HOA / Community Fee	⚠️ Sometimes	⚠️ Optional	Add manually in Livily; typically excluded from PMS sync.

What to Do If You Notice a Pricing Discrepancy

If the total price on Livily differs significantly (over 30%) from your PMS:

Take a screenshot of your PMS nightly rate and extra fees.
Compare it to the total shown on Livily.
Open a ticket and send both screenshots to our support team.
Our support team will review whether the missing fee can be accepted or needs to be adjusted manually.

Key Takeaway

Extra fees are one of the top causes of pricing discrepancies between Livily and other platforms. Always double-check that your PMS is configured to push the correct fee structure — and remember that Livily receives most, but not all, fee data automatically.

Verifying your fees ensures your listings display accurate prices, your guests have clear expectations, and your payouts remain correct.